Associates – Mary Ann McDonagh


Mary Ann McDonagh Mary Ann McDonagh, BBS, MBSHRM, FCIPD, CRP Mary Ann has extensive experience in industry, having held a number of Senior HR Management positions within large multinational organisations. She started Payback Solutions Ltd. in 2002 with a focus on developing management / leadership capacity built firmly around experiential learning and focused outcomes.

Mary Ann has delivered Management Development training across the globe including Asia, Australia, US and Europe.

She also specialises in Interview Skills, Performance Management, Conflict Resolution, Leadership Development, Personal Effectiveness & People Management training. Her work also includes group facilitation for a variety of organisations.

She is particularly interested in impact measurement and has conducted a number of ROI studies to measure how training and development benefits the performance of the organisation. Mary Ann is a Certified ROI Practitioner with the ROI Institute.

Mary Ann is a conflict mediator working mainly in the area of organisational conflict. In addition she is a professional coach working with individuals to achieve their potential within organisations. Her talent as a coach is her ability to be completely present with her client and by creating awareness facilitate the client in achieving his or her professional and personal objectives.

What sets Mary Ann apart is the work she puts in to understanding the client’s business, the reasons for the session and the way she facilitates the day. She brings an energy and sense of fun to the delivery while maintaining a strong focus on outcomes and change.

Qualifications and Experience:

  • BBS Hons. Business Studies (Major: Personnel Management, Minor: Law)
  • Masters in Business Studies in Human Resource Management (2.1)
  • Diploma in Return on Investment of Training (Dr. Jack Phillips)
  • Certificate in Mediation (MII approved)
  • Diploma in Managing Networks
  • Chartered Fellow of the Chartered Institute of Personnel and Development
  • British Psychological Society Test User: Ability & Personality (Level A & B)
  • Certificate in Professional Coaching Skills (HETAC L7 & ICF Accredited)
  • Accredited trainer with a number of FETAC Centres

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